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How can we help you today?

Answers about room rentals, listings, bookings and your account — all in one place.

Find rooms

Browse verified room listings in your preferred location.

Contact owners

Connect directly with property owners.

Report issues

Flag fake or misleading property listings.

Support team

Get help from the UrbanTenants support team.

Step-by-step

Quick guides

01

How to book a room

5 steps · 2 min read
  1. Search for rooms by location, budget and room type on the homepage.
  2. Open a listing and review rent, deposit, amenities and owner verification.
  3. Pay the booking amount using any UPI app or the QR code on the listing page.
  4. Fill the booking form with your details and upload the payment screenshot.
  5. Track your booking status anytime from the My Booking section.
02

How to list your property

4 steps · 2 min read
  1. Create an UrbanTenants account or log in to your dashboard.
  2. Click "Add Property" and fill in rent, deposit, amenities and room type.
  3. Upload clear photos and your UPI ID or QR code for receiving payments.
  4. Submit for review — your listing goes live once verified.
03

How to verify an owner before paying

3 steps · 1 min read
  1. Check the "Verified" badge on the owner's profile and property listing.
  2. Message the owner on WhatsApp and ask for a live video or in-person visit.
  3. Confirm the property address matches the listing before transferring any money.
04

What to do if a payment fails

3 steps · 1 min read
  1. Check your bank SMS or UPI app to confirm whether the amount was actually debited.
  2. If debited but the booking didn't confirm, note the transaction ID and UTR number.
  3. Email support@urbantenants.com with the transaction ID — failed payments are refunded within 5–7 working days.
Common questions

Frequently asked questions

How can I find a room?

Use the search bar on the homepage and browse available listings by location, budget and room type.

Is room booking available online?

Yes — you can pay the booking amount via UPI directly on the property page and confirm your booking online.

How can I list my property?

Create an account and submit your property details, photos and pricing from your dashboard.

What should I do if a listing looks suspicious?

Please report the listing immediately using the report feature, or email us at support@urbantenants.com.

Are listings verified?

We review listings before they go live, but you should still personally verify details before making any payment.

How do I cancel or get a refund on a booking?

Refund terms are set by the property owner. Check the listing page for the cancellation policy, or contact support for help.

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Still need help

Contact support

We usually reply within a day

Reach out for anything related to bookings, listings, payments or account issues.

Website

www.urbantenants.com

Support hours

Mon – Sat, 9 AM – 7 PM

Send us a message

Have a question for any query? Drop us a note and we'll get back to you.

Your request has been submitted. We'll email you at support@urbantenants.com shortly.

For urgent queries, email us directly at support@urbantenants.com

Stay protected

Safety tips

Never pay before visiting the property in person.

Verify owner details before making any transaction.

Read rental agreements carefully before signing.

Report suspicious listings immediately to our team.

Keep payment receipts and booking records safe.

Email support@urbantenants.com if anything feels off.

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